Comments on: Satisfaction… http://younesbounhar.com/2010/02/24/satisfaction/ Travel & Landscape Photography Wed, 16 May 2012 02:17:12 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: » Satisfaction… – Younes Bounhar Photo News Today: News and Pixelosophy – more than 34,000 posts http://younesbounhar.com/2010/02/24/satisfaction/comment-page-1/#comment-874 » Satisfaction… – Younes Bounhar Photo News Today: News and Pixelosophy – more than 34,000 posts Mon, 01 Mar 2010 14:15:35 +0000 http://younesbounhar.com/?p=1232#comment-874 [...] and Read More: younesbounhar.com Technorati Tags: [...] [...] and Read More: younesbounhar.com Technorati Tags: [...]

]]> By: Hagen http://younesbounhar.com/2010/02/24/satisfaction/comment-page-1/#comment-868 Hagen Thu, 25 Feb 2010 12:53:32 +0000 http://younesbounhar.com/?p=1232#comment-868 Black Rapid were also extremely supportive. When I first bought their Rapid-Strap RS4, received an email asking if I had received it. When they realized that they had a potential bad batch of the connectors on some of their straps and were unable to locate the particular batch/date of manufacture and thus advise those customers with a potential risk to their precious (and expensive) cameras, they sent everyone a new connector. Every customer. And not just a replacement, but the newly designed and significantly improved Connect R2. When I hadn't received mine the time indicated via their notification email, they sent another immediately. Plus the strap is fantastic - can carry a 6 lb load for weeks with no back strain (did that in Spain) Black Rapid were also extremely supportive. When I first bought their Rapid-Strap RS4, received an email asking if I had received it.

When they realized that they had a potential bad batch of the connectors on some of their straps and were unable to locate the particular batch/date of manufacture and thus advise those customers with a potential risk to their precious (and expensive) cameras, they sent everyone a new connector. Every customer. And not just a replacement, but the newly designed and significantly improved Connect R2.

When I hadn’t received mine the time indicated via their notification email, they sent another immediately.

Plus the strap is fantastic – can carry a 6 lb load for weeks with no back strain (did that in Spain)

]]> By: Younes http://younesbounhar.com/2010/02/24/satisfaction/comment-page-1/#comment-866 Younes Wed, 24 Feb 2010 15:25:35 +0000 http://younesbounhar.com/?p=1232#comment-866 I would concur with APC and will discuss that in a later post. I would concur with APC and will discuss that in a later post.

]]> By: David duChemin http://younesbounhar.com/2010/02/24/satisfaction/comment-page-1/#comment-865 David duChemin Wed, 24 Feb 2010 14:21:59 +0000 http://younesbounhar.com/?p=1232#comment-865 Ditto from both Think Tank and Acratech, though I've had no issues with either. The other vendor I can't recommend highly enough is Artistic Photo Canvas - amazing customer service. In the interest of full disclosure, all three of these are among my sponsors, but that's exactly why - amazing products by folks who love the photography industry and serve us with their hearts. These guys are the little guys and they still give amazing personal service. Ditto from both Think Tank and Acratech, though I’ve had no issues with either. The other vendor I can’t recommend highly enough is Artistic Photo Canvas – amazing customer service. In the interest of full disclosure, all three of these are among my sponsors, but that’s exactly why – amazing products by folks who love the photography industry and serve us with their hearts. These guys are the little guys and they still give amazing personal service.

]]> By: Younes http://younesbounhar.com/2010/02/24/satisfaction/comment-page-1/#comment-864 Younes Wed, 24 Feb 2010 12:09:12 +0000 http://younesbounhar.com/?p=1232#comment-864 It is indeed pretty reassuring to find people who still care about their customers. It's very refreshing. It is indeed pretty reassuring to find people who still care about their customers. It’s very refreshing.

]]>