Younes Bounhar Photography

Kaleidoscope

I was in Montreal last week for training. On the way back home I couldn’t help but stop at the Palais des Congres near the metro. I managed to sneak a few shots before I hopped on the bus. I simply couldn’t resist the display of colours and awesome diagonals the building offered at every turn…

Posted on February 28th, 2010 in Images | 4 Comments »

March 2010 Monthly Desktop Wallpaper and Calendar

Spring is in the air! Can’t deny it. People will complain about the slush, the rain and the ice, but I couldn’t care less, spring is coming fast. Warm air, fresh grass and no more shoveling…

As usual you can download the wallpaper in 3 sizes:

1280 1024 800

Enjoy!

Posted on February 28th, 2010 in wallpaper | 2 Comments »

In the metro

A quick grab with my iPhone in the  Montreal subway.

Posted on February 25th, 2010 in Images iPhone | 1 Comment »

Satisfaction…

While Mick Jagger clearly has trouble getting any (satisfaction, that is), I have to say, my last few customer service experiences have made a believer! We always hear about the horror stories but very rarely about when things go well, or even better than expected. Here I want to just take a little time to highlight two of the great customer service experiences I have had of late.

Now, I want to put a disclaimer out there before I start. These accounts are unsolicited and only recount my own experience. I am getting no compensation or endorsement from either manufacturer quoted below.

No later than yesterday, I responded to a tweet from @thinkTANKphoto and told them how I absolutely loved their Shape Shifter bag (reviewed here and here, and which you can buy here). Then in a private conversation with them, I mentioned how my hip belt had fallen off some time ago and that I wanted to purchase one. In no time, my query was transferred to a thinkTank Photo product specialist who asked a couple of questions and immediately shipped me a full hip belt replacement free of charge. No questions asked. What more can I ask for? So kudos to Simon and Chris at thinkTank photo!

Now, let’s jump a few weeks back. My fairly new Acratech ballhead clamp seemed to be loosening up from time to time, but I didn’t do much about it. That is until my camera fell off and hit the ground and water! Very unhappy Younes! Now this is a ballhead I only ever heard great things about. It’s beautifully built, extra light, solid as a rock and extremely precise. I mentioned my unfortunate accident to a photographer friend of mine who insisted I contact Acratech as they are also well known for their excellent customer service. So I did. And all I can say is: WOW. I wrote my email on Sunday evening, by Monday I had a response from Acratech. They offered to replace my ballhead immediately, no questions asked. Now, how can I work without a ballhead until my new ballhead arrives, you ask? Well, I asked the same. Don’t you worry I was told. Hold on to your current ballhead. Wait until you receive the new one, then you can send us the old one. Again, no questions asked. Before I knew it, my brand spanking new ballhead was on board, and this time works just like advertised. Absolutely brilliant piece of machinery that I wouldn’t hesitate to recommend to anyone (more info on Acratech can be found here). Again, a big thank you to the Acratech team for their terrific service.

Anyone out there with similar experiences?

Posted on February 24th, 2010 in Random thoughts | 6 Comments »

I am somewhere else, again

Yet again, I am not here today because I have the honor to guest post on another blog. I am so excited I am having trouble containing myself. I have the immense privilege to post on the blog of an icon of landscape photography: Art Wolfe. You can find my post on “finding your own style” right here: http://blog.artwolfe.com/2010/02/finding-your-style-by-younes-bounhar/.

Posted on February 18th, 2010 in Guest articles | 6 Comments »

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